Delete Your PickleFriend Account

How to delete your account

You can delete your PickleFriend (picklefriend.net) account (the account used by the PickleMixer web and Android apps) at any time directly from your profile page. Deletion is immediate and permanent.

1. Sign in at picklefriend.net/auth/login.
2. Open your profile at picklefriend.net/dashboard/profile.
3. Scroll to the Danger Zone section at the bottom of the page.
4. Click Delete Account.
5. In the confirmation dialog, enter your password and type DELETE to confirm. You can tell us why you are leaving; that part is optional.
6. Click Delete Account in the dialog. Your account is removed immediately.

One rare case where we have to step in. If some of your players appear in games saved by another organizer (for example, a player from your ladder division who was scored in someone else's group), deleting your account automatically would erase that organizer's game history. In that case the deletion is refused before anything happens (nothing is deleted and no subscription is cancelled) and the dialog asks you to send us a message so we can sort it out with you by hand.

What is deleted

When you delete your account, the following are permanently removed from our servers:

• Your user account (username, email, password, full name, profile settings)
• All groups you own
• All players, sessions, games, and ratings inside those groups
• All subgroups and group settings
• All login sessions and authentication tokens
• Your email subscription preferences
• Any referral records associated with your account

This data is removed immediately and cannot be recovered.

What you added to other organizers' groups stays with them. If you were a co-organizer in someone else's group, the players, games, mixer sessions and events you created there belong to that group and are handed to its owner rather than deleted. Likewise, if another organizer has you on their roster as a player (your name, email, rating and results), that record is theirs and is not touched by deleting your account; ask that organizer to remove or hide it.

Paid subscriptions

If you only want to stop billing, you do not need to delete your account. Sign in, open Plan & Billing on your Profile page, and choose Manage or cancel in PayPal; the subscription is listed there under Automatic payments as Picklefriend. That stops future charges; you keep your plan through the period you have paid for, and your groups, players, ratings and history stay.

If you do delete your account while on a paid plan, we also cancel your PayPal subscription, so you will not be billed again. You do not need to cancel it separately in PayPal.

Cancelling stops future charges; it does not refund time you have already paid for. If you have a question about billing, send it through the feedback form before deleting your account; once the account is gone we can no longer look up your billing details from it.

What is kept

For legal, security, and operational reasons, the following information may be retained for a limited period after deletion:

• Diagnostic and error logs: client-error and job-history logs are pruned after 14 days; the server's own application logs are rotated by size, so entries age out rather than being kept for a set period. Entries may mention your account number or IP address but are not tied to a live account.
• Database backups: rolling backups are retained for up to 14 days. Your data will be removed from backups as they expire.
• Billing records: a minimal archive of your subscription and donation transactions (amounts, dates, plan, status) is kept for accounting and refund disputes. It holds no name or email and is not linked to a live account.
• Your reason for leaving: if you give one in the deletion dialog, the choice and any text you typed are kept, labeled only with your former account number and plan, so we can learn from why people leave.
• Anonymized analytics: aggregate usage statistics that cannot be used to identify you.

No personally identifiable information is shared with third parties at any point. See our Privacy Policy for full details.

Need help?

If you cannot access your account to delete it yourself (for example, you have lost your password and cannot recover it), write to me@picklefriend.net from the address on the account, and we will delete it for you within 7 business days.